Sommelier at L'Auberge Carmel (Wine Jobs: Wine Retail & Sommelier)

  Mirabel Hotel & Restaurant Group

  Carmel-by-the-Sea, CA 93923, California

Full job description

L'Auberge Carmel is searching for the right Sommelier to join our world-class team. This is a full time position.

Job Objective

Acts as part of an integral service team providing the utmost customer service in fine dining standards to all L'Auberge Carmel and Aubergine guests with a primary focus on recommending and pairing wines with food.

Key Areas of Accountability:

• Maintains and updates wine pairing list based on current menu compatibility.
• Coordinates ordering of wines with the Wine Director.
• Maintains the close inventory of wine products.
• Ensures accurate, knowledgeable, and thorough service of wines to all guests.
• Teaches service staff about paired wines to ensure they are able to assist in a knowledgeable fashion.
• Assists service staff with food service as able.
• Ensures guest satisfaction in Restaurant Service Operations.
• Performs all Service procedures in an exemplary manner.
• Ensures preparation and maintenance of wine service.
• Ensures thorough knowledge of food.
• Communicates clearly and effectively with Charm and Courtesy.
• Is familiar with and able to offer and up-sell beverages and extra options.
• Maintains excellent standards of Health and Safety in line with hotel policy and CAL/OSHA requirements.
• Maintains a teamwork orientation toward and among co-workers.
• Is familiar with and able to recommend other Mirabel properties.
• Promote and maintain good working relationships with Mirabel's counterparts.
• Assist in the effort to ensure guests are greeted in a warm and timely manner.
• Responds to guest concerns and questions and resolve to guest’s satisfaction by troubleshooting or directing guest complaints to the appropriate department head for prompt action.
• Able to utilize Toast system to print reports, read guest requests, utilize guest names and seat guests in the system.
• Coordinates and communicates with kitchen and service staff effectively.
• Completes Wine inventory monthly.
• Completes glassware inventory quarterly.
• Maintains impeccable standards of appearance and standards of silence.
• Ensures restrooms are kept up to guest standards.
• Handles all equipment, china, glassware, etc. with care.
• Handles all aspects of food service including running food, setting silverware, clearing plates, resets tables, and offering beverage or coffee service.
• Demonstrates loyalty and trustworthiness to the entire Mirabel Hotel and Restaurant Group.
• Other duties as assigned.